Relationships between human resource management practices, employee satisfaction, service quality, and employee service behavior in the hotel industry

The hotel industry is critical in developing the economy. Moreover, it largest and most rapidly growing Jordan. Employee satisfaction a crucial element for success of any organization, particularly industry. Therefore, this study aims to examine influence human resource management (HRM) practices since these constructs could different outcomes at workplace, such as employee satisfaction, service quality, behavior has undertaken five primary HRM – recruitment, capability, compensation, performance appraisal, training development (T&D) measure their impact on behavior. Data were collected from 290 employees customers Jordan’s hotels across all categories four main tourist attractions: Amman, Petra, Aqaba, Dead Sea. A quantitative approach was employed using various statistical tools mean, tabulation data, correlation, ANOVA by SPSS software. results indicated that positively affect behavior, satisfaction. It also found when demonstrate excellent customer perceptions quality increase. Finally, effective strategy systematically organizes individual measures directly way leads achieve organizational success.